Established in January 2023 at the Higher Education Commission (HEC) premises, with the support from UNFPA, the National Youth Helpline 0800-69457 has found great traction in its second year of operation. It offers psychosocial first aid, counseling, and guidance, and facilitates referrals to care providers for young women, men, and transgender individuals. Five male and five female psychologists provide services in two shifts, from 8 am to 2 pm.

There is a dearth of help addressing the psychosocial and reproductive health concerns of young people in Pakistan. This initiative, spearheaded by UNFPA and ACT International in collaboration with the Higher Education Commission (HEC) aims to fill that gap. Even in the nascent stages of the work it has proven impactful.

The helpline has provided support to many young people in overcoming substance abuse issues and dealing with suicidal thoughts. It also provides help and guidance on sexual and reproductive health and when to consult medical professionals. The helpline’s focus is on mental health, reproductive health, and educational issues and it has become a critical support system for youth, particularly in remote areas through its ease of access. 
Since the beginning of this year success stories are pouring in. 

• Over 4000 calls were made in the first four months of 2024, the majority of callers were under 25 years of age. 
• Half of the callers were men/boys, 47% were women/girls. 
• 142 calls were received from transgender individuals. T
• The predominant issues of the callers were psychosocial concerns (67.75%), educational issues (10.41%), and reproductive health matters (6.66%). 

The National youth headline is a prime example of how a supportive voice can be a lifeline. Many success stories have been documented. One of the most profound impacts of the NYHL has been in suicide prevention. 

Saira, an 18-year-old from Lahore, contacted the helpline in a state of severe depression and suicidal thoughts. The crisis intervention team provided immediate support, created a safety plan and facilitated regular counseling sessions. Saira is now receiving regular mental health care and has expressed profound gratitude for the life-saving support she received.

Young people need support to deal with the complex challenges presented by the shifting pressures of the world today. Hailing from different parts of the country, straddling the rural urban divide as well as grappling with digital literacy and exposure are only some of the challenges faced by the youth of today. Young people sometimes cannot find a safe port in the storm with their families or friends.

Ayesha, a 20-year-old from a remote village in Punjab, had limited access to information about sexual and reproductive health. After calling the helpline, she received accurate and confidential advice about contraception and reproductive health. This knowledge enabled her to make informed decisions about her body and health, fostering a sense of autonomy and well-being.

The helpline also facilitated individuals to navigate and break free from toxic relationships after receiving guidance and support. The counselors helped the young people build self-esteem and make positive life changes, leading to healthier relationships.

Zeeshan, a 24-year-old from Karachi, struggled with severe anxiety due to relationship issues. He dialed 0800-69457 where the counselors helped him navigate his feelings and improve communication with his partner. With this support, Zeeshan was able to rebuild his relationship on healthier terms and manage his anxiety more effectively.

The helpine’s success is bolstered by strong government commitment and community support. The HEC's integration of NYHL services with Youth Development Centers (YDCs) in public universities across Pakistan and partnerships with entities like the Anti-Narcotics Force (ANF) have significantly enhanced the helpline's reach and impact. Collaborative efforts with educational institutions, NGOs, and social welfare organizations have further expanded the helpline's outreach.

One of the most inspiring success stories involves Ahmed, a 22-year-old university student from Rawalpindi. Struggling with substance abuse, Ahmed reached out to the NYHL in a moment of desperation. The trained counselors provided continuous support through personalized counseling sessions, helping him develop coping strategies and connect with a local rehabilitation center. Today, Ahmed is on a path to recovery, excelling in his studies and advocating for addiction awareness among his peers.

The helpline continues to function effectively, with support from UN Population Fund. 

All names are changed in this article for the purpose of anonymity.